“When will I be paid?” is our most popular question from our customers.
Payment is made no later than 4 business days after we receive your package. We receive a large numbers of boxes, and we need time to remove any labels, inspect the packages, and log in the order details to ensure that your payment is processed correctly.
Of course, we aspire to pay our customers as quickly as possible, so you may see your payment processed much quicker than that!
Paypal and Venmo are both nearly instant funds transfers. ACH take 1-2 business days to reach your account. Checks take approximately 5 business days to arrive anywhere in the US.
You will receive an email confirmation when your payment has been processed. If you are wondering if your payment has been issued, please review your email or you can review the status of your quote in your My Account page 24/7.
And please note, although we love to hear from you, emailing to ask when you will receive your payment often delays your payment since it takes time to look up your quote, check with our supply processors and then with our payment system. And this also may delay payments to other sellers as well since we are checking when your payment will be or was processed instead of processing payments :). Please know we understand how important getting paid is and strive to process your payments as fast as possible.
You can always check the status of your shipment and payment directy from our website
as well. Just interact with our virtual assistant, Jewel. on the bottom right corner and click 'Check status of my Quote', just enter your quote number and you'll receive real-time status updates! No waiting for us to reply and available 24/7! (Please note, shipment tracking only available when using our labels or shipping kits)
We appreciate your business!