We've taken all the most popular topics and questions asked by our sellers over the many years and included answers to those questions here in this Help Desk and Knowledge Base for your convenience to be able to get fast answers to your questions.
If you can't find the answer to your question here, please click the big white plus sign (+) at the top of any page here and submit a support ticket.
One of our friendly support staff will review your request and get back to you as soon as possible, normally within 1 business day or sooner.
We appreciate your business and let us know how we can help when you sell test strips and other diabetic items!
Did You Get My Box?
We understand you are anxious and concerned that we receive your box! Here are two quick ways you can check if we received your box 24/7 in minutes and not have to wait for us to reply?: Just visit our website: www.TwoMomsBuyTestStrips.com and in ...
When Do I Get Paid?
“When will I be paid?” is our most popular question from our customers. Payment is made no later than 4 business days after we receive your package. We receive a large numbers of boxes, and we need time to remove any labels, inspect the packages, and ...
Why Did I Get Paid Less Than I Was Quoted? (Adjustment)
Whenever there is a discrepancy (different expiration date, different condition, different brand, different box count than submitted), between your submitted quote/order and what we receive, we make an adjustment, take photos for your reference and ...
All About Bonus Codes
At times we offer bonus codes to thank our customers for reading our newsletters. We send out newsletters twice a month and if we offer a bonus code that month, it will be announced in those newsletters so please check them for the latest available ...
What Is Considered Damage (that we can’t buy)?
This is a great question and will provide as many details below as possible! To start, here are some photos showing damaged supplies that we could not purchase. Please note, we recommend to NOT remove script labels because they often damage the box ...